Privacy Policy

Last updated: October 24, 2026

Privacy and Security

HM Custom Packaging respects your privacy. This policy explains how information is collected and used when you visit https://www.hmcustompackaging.com, request a packaging quote, contact our team, or use our website services.

Information Collection

You may provide your name, company name, email address, telephone number, shipping or billing address, and other details when you contact us, request a quote, create an account, or place an order. Packaging enquiries may include dimensions, quantities, material and printing preferences, artwork, and uploaded files. Please provide only information needed for your enquiry or order.

Quotes, Accounts and Orders

We use information you provide to respond to enquiries, prepare quotations, discuss artwork and specifications, manage account-related requests, and communicate about orders and delivery. Contact form submissions may be delivered by email and stored in our website’s enquiry database. Registration is not required simply to browse our packaging products or submit a quote enquiry.

Where a payment service is used, payment information is handled according to that provider’s privacy and security practices. Do not send card numbers, passwords, or sensitive identification documents through quote forms, artwork uploads, email, or live chat.

Cookies and Website Usage

Our website and integrated services may use cookies or similar technologies to support signed-in sessions, website functionality, analytics, and chat. Cookies are small files stored by your browser. You can manage or remove them through your browser settings; disabling cookies may affect some features.

The website includes Google tags, Tawk.to live chat, spam-protection tools, and Trustpilot and Clutch review widgets. These services may receive your IP address, browser or device details, page visits, and interactions when their tools load or you use them. Their own privacy policies explain their processing practices. Browser cookie settings do not necessarily prevent all information transfers to these providers.

Log Files and Technical Information

Website hosting and integrated services may process technical records such as IP addresses, browser type, referring pages, timestamps, and request details to operate the website, diagnose problems, understand usage, and detect abuse. Some technical identifiers may constitute personal information.

Communications and Customer Service

Our team uses the contact details you provide to answer questions and communicate about quotations, specifications, artwork, production, or delivery. If you receive promotional communications and no longer want them, use any unsubscribe option in the message or contact sales@hmcustompackaging.com. Essential messages about an active enquiry or order may still be necessary.

Service Providers and Information Sharing

Operating our services involves providers supporting website hosting, email delivery, enquiry storage, analytics, chat, spam protection, payments, and shipping, as applicable. Those providers may process information needed for their services under their own terms and privacy practices. Their processing may take place outside your country.

If you contact us through WhatsApp or another external platform, that platform also processes the information you share under its own privacy policy. We may disclose information where required by applicable law or valid legal process.

Data Retention

Retention depends on the type of record and its purpose, including responding to enquiries, completing orders, handling support requests, and meeting applicable record-keeping requirements. For details about a particular enquiry, uploaded file, account, or order record, or to request deletion, contact us using the details below. Backup copies and records subject to legal retention requirements may be handled separately.

Your Choices and Privacy Requests

You can contact us to ask about personal information you have submitted or request access, correction, or deletion. Available rights and any exceptions depend on applicable law. We may need to verify a request before disclosing or changing personal information. Please do not send passwords or sensitive identification documents with an initial request.

External Links

Our website contains links and embedded services from other websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information through an external service.

Security

Our website uses HTTPS to encrypt information transmitted between your browser and the website. No website, storage system, or communication method can guarantee complete security. Avoid including unnecessary personal or confidential information in uploaded artwork and messages.

Changes to This Policy

We may update this policy to reflect changes to our website, services, or information practices. Updates will appear on this page with a revised date. Additional notice or choices will be provided where required by applicable law.

Contact Us

For privacy questions or requests, contact HM Custom Packaging:

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